Issues with Kit Reagents

If you notice anything wrong with any of the reagents or packaging supplied with the kit, please reach to us as soon as you can, and we'll be happy to resolve the issue or replace the kit as necessary.

Our Terms and Conditions state that issues must be reported within 72 hours of receipt of the shipment.  Even if there are no issues with the reagents upon receipt, we're still happy to investigate and potentially replace reagents before their expiration date.

Any customization of the supplied reagents is not covered by our limited warranty.